Digital Sales Mastery- Outbound Call Success

Which of the following is NOT a principle of effective communication?

• Clarity

• Tone of Voice

• Jargon usage

• Active listening

Which of the following best shows empathy on a call?

• "That’s not our policy."

• "I hear your concern, and I want to help resolve it."

• "You'll have to wait for a response."

• "I don’t know how to help you."

Customers care more about what you say than how you say it.

• True

• False

Developing a professional phone presence includes:

• Speaking fast to save time

• Using slang to sound friendly

• Speaking clearly, confidently, and courteously

• Avoiding questions from customers

Which factor most affects how your message is perceived over the phone?

• Volume

• Accent

• Tone and pitch

• Call duration

Why is it important to personalize a sales script?

• It makes the script shorter
  

• Customers dislike rigid scripts

• It helps connect with different customer types more effectively

• It reduces the need for product knowledge

One of the best ways to overcome telesales anxiety is to:

• Avoid calls that seem hard

• Memorize the script word for word

• Practice regularly with role-playing

• Use filler words when unsure