Crosby, enac, aenor

What does "Zero defects" promote

• Defect elimination

• Results maximization and defect elimination

• Error prevention and defect elimination

• Costs reduction and defect elimination

According to Crosby, it is not important to do things correctly from the start

• True

• False

Which is more expensive according to Crosby's philosophy?

• Error correction

• Error prevention

What does ENAC ensure?

• Restaurants follow the required food safety procedures

• Restaurants get consistent quality checks

• Accredit entities have the necessary technical competence

What does AENOR offer? (Multiple choice)

• Training

• Personalised hygiene plans

• Conformity assessment services

• Certification

• Monetary support

The AENOR certification procedure...

• is offered to organizations randomly

• consists of a short phone call

• follows steps such as requesting for a quote and having an audit