Email and Business Etiquette

Which of the below applications are used in DS?

• Google Meet, Teams, Outlook
• Conversations, Zoom, Outlook
• Microsoft Teams, Outlook, Zoom
• Zoom, WebEx, Skype

What is the full form of CC and BCC?

• Customer Connect and Business Customer connect
• Critical Copy and Blind Critical Copy
• Carbon Copy and Blind Carbon Copy
• Carbon Copy and Business Carbon copy

When you receive an email addressing you, what should you do?

• Acknowledge the email irrespective of any action item
• Ignore the email
• Respond to all emails, even mass communications
• Just read and understand, no action required

Which of the following is considered to be a poor e-mail etiquette?

• Using multiple bright colors in an Email
• Drafting the entire email with Bold letters
• Highlighting important points in Red
• Using Dark background with white fonts
• All the above

How long should be a subject line?

• It should be in a form of sentence
• Subject line is not Mandatory, you can skip it
• It should be in detail
• It should be a maximum of 4 to 6 words

Which of the below salutation is ideal in organizations?

• Respected Sir/Mam
• Dear Sir/Mam
• Dear Jenny/Mathew
• Hi Smith/Hello Anny
• Option 3&4

How should a paragraph look in an email?

• 8 to 10 lines
• Entire message should be in one paragraph
• One concept per paragraph
• 3 to 4 lines
• Option 3&4

When do you use Reply, Reply all and Forward?

• Reply and ReplyAll - same, Forward- send email to additional recipient
• All 3 are the same
• Reply covers CC, Reply All covers BCC and forward is for new recipient
• Reply-sender, Reply All- sender & recipients in CC, Forward-new recipient

What are the things you should include in your signature?

• Regards/Best Regards
• Thanks & Regards
• Your Name, Role & Contact address
• Entity and Logo’s if any
• A,C & D

What is the important thing I should do with every e-mail

• Spell Check
• Check for attachments if any
• Respond on chain email
• Ensure all the questions are addressed
• All the above