Understanding Active Listening Skills

What is the meaning of "active listening"?

• Listening while doing something else

• Paying full attention to the speaker and showing you understand

• Talking while someone else is talking

• Ignoring the speaker

Which of the following is a technique used in active listening?

• Interrupting the speaker

• Making eye contact

• Looking away from the speaker

• Checking your phone

What is a barrier to effective listening?

• Nodding your head

• Being distracted

• Asking questions

• Smiling

Which of these is an example of a nonverbal cue?

• Saying "hello"

• Smiling at someone

• Writing a letter

• Calling someone

What is an appropriate response when someone shares their feelings with you?

• Ignore them

• Listen and say, "I understand how you feel."

• Change the subject

• Laugh at them

Which of the following is NOT a technique for active listening?

• Asking questions

• Interrupting often

• Paraphrasing what the speaker said

• Nodding to show understanding

Why is it important to use nonverbal cues when listening?

• They help show you are paying attention

• They make you look bored

• They confuse the speaker

• They are not important

Which of these is a type of response in a conversation?

• Ignoring the speaker

• Giving feedback

• Turning away

• Yawning

What does it mean to paraphrase during a conversation?

• Repeat exactly what the speaker said

• Say what you think the speaker meant in your own words

• Stay silent

• Change the topic

Which of the following is a sign that someone is not listening actively?

• Looking at the speaker

• Asking questions

• Looking at their phone

• Nodding