Chapter Review: Healthcare & Role of the Medical Assistant

The primary role of a patient navigator is to:

• Guide patients through healthcare processes

• Administer anesthesia

• Interpret laboratory results

• Develop treatment plans

Lily visits a clinic for a routine check-up and receives treatment without being admitted to the hospital. What type of care is Lily receiving?

• Medical care provided on an outpatient basis

• Surgical care requiring overnight hospital stay

• Emergency care provided in ambulances

• Long-term care in nursing homes

An example of an ambulatory care setting is:

• Hospital inpatient ward

• Cardiac Care Unit

• Outpatient clinic

• Intensive care unit

3. Select 3 of the many administrative tasks an MA will perform.

• Scheduling appointments, answering phones, managing patient records

• Drawing blood, administering injections, taking vital signs

• Performing surgery, prescribing medication, diagnosing illnesses

• Cleaning medical equipment, sterilizing instruments, disposing of waste

Which of the following best describes point-of-care testing?

• A diagnostic test conducted close to where the patient is receiving care

• A test that requires samples to be sent to a distant laboratory

• An advanced surgical technique

• A radiological examination

The difference between “front office” and “back office” work is:

• Front office deals with customers directly, while back office supports operations without direct customer interaction.

• Front office handles accounting, while back office manages sales.

• Front office is responsible for IT, while back office is responsible for marketing.

• Front office and back office perform the same functions.

Nora has just started working as a medical assistant (MA) at a busy clinic. On her first day, her supervisor asks her to focus on her clinical responsibilities. Which of the following tasks would Nora most likely be expected to perform as part of her clinical duties?

• Scheduling appointments, billing, coding, answering phones, and filing paperwork

• Administering injections, taking vital signs, drawing blood, preparing patients for exams, and performing EKGs

• Marketing, advertising, managing social media, designing brochures, and event planning

• Cleaning the facility, restocking supplies, managing payroll, handling insurance claims, and landscaping

7. Which of the following are examples of outpatient settings?

• Hospital inpatient ward, ICU, Emergency room

• Physician's office, urgent care clinic, ambulatory surgery center

• Nursing home, hospice, rehabilitation center

• Intensive care unit, operating room, trauma center

A telehealth visit works by:

• Allowing patients to consult with healthcare providers remotely using video or phone calls.

• Requiring patients to visit the clinic in person for all consultations.

• Only providing written instructions without any interaction.

• Scheduling appointments exclusively for emergency cases.

The patient-centered medical home (PCMH) model is:

• A model of care that emphasizes care coordination and communication to transform primary care into what patients want it to be.

• A hospital-based approach focused on acute care only.

• A system where patients are responsible for all their own care without provider involvement.

• A model that eliminates the need for primary care providers.