Customer Service Quiz

What is our standard greeting

• welcome

• Welcome to Mama Miya Healthy Noodle

• please take a seat

A customer is looking at the menu but seems unsure of what to order. As their server, you want to help them decide by understanding their preferences without just listing recommendations. Which of the following questions is the best example of an open-ended question you could ask?

• Are you ready to order?

• Do you like spicy food?

• Have you dined with us before?

• What kind of flavors are you in the mood for tonight?

What is so special about our speciality?

• very tasty

• Made from family receipe

• no preservatives

what are the drinks available

• Warm plain tea

• cold sweet tea

• kopi o

• cold 250 ml soy milk

• all of the above

What is the most significant impact of a server taking a customer's order incorrectly?

• It might slightly delay the order being delivered to the table.

• The kitchen might have to remake the dish, potentially causing food waste and extra cost.

• The customer could have a negative dining experience, leading to dissatisfaction and potentially not returning.

• The server might receive a lower tip.