Khái quát về kiểm soát

What is the concept of control according to Schoderbek, Cosier, and Aplin?

• Control is the process of evaluating and correcting deviations from standards.

• Control is only about past events.

• Control does not involve setting standards.

• Control is irrelevant to organizational goals.

What activities are included in the control process?

• Establishing standards, evaluating actual performance, correcting deviations.

• Only evaluating actual performance.

• Ignoring deviations from standards.

• Setting goals without measuring performance.

What is the nature of control as described in the text?

• Control is the measurement of actual performance against established standards.

• Control is only about future events.

• Control does not involve any adjustments.

• Control is irrelevant to organizational effectiveness.

What is the role of control in organizations according to Jones and George?

• Control involves monitoring and regulating the effectiveness and efficiency of an organization.

• Control is only about past events.

• Control does not concern itself with employee motivation.

• Control is unnecessary for achieving organizational goals.

What is the significance of control in achieving organizational goals?

• Organizations must have control activities regardless of their goals.

• Control is only necessary for profit-maximizing organizations.

• Control is irrelevant to service-oriented organizations.

• Control does not affect the achievement of goals.

What is the definition of control according to the text?

What are the four main roles of control in an organization?

How does control help managers achieve their goals?

What is the significance of control in decision-making regarding product and service quality?

What is the importance of controlling information about product and service quality?

• It helps improve customer satisfaction.

• It reduces the number of complaints.

• It increases product returns.

• It enhances employee motivation.