Business Communication Quiz

Strategic use of e-mail, internet, voice mail, and texting are important in developing your _______.

• on-the-job accuracy

• relationships with your co-workers

• professional image

• productivity goals

The term flattened management hierarchies refers to _______.

• renewed emphasis on ethics

• fewer levels of management

• more levels of management

• less individual decision making and communication

Your boss is giving instructions for a new method of keeping expense accounts. However, you find it difficult to concentrate because you think the change is unnecessary. What type of barrier to effective listening are you experiencing?

• Language problem barrier

• Psychological barrier

• Physical barrier

• Nonverbal distraction barrier

Which of the following statements about posture and gestures is accurate?

• The meaning of some gestures can vary among cultures.

• Gestures are only movements without meaning attached to them.

• Leaning towards a speaker suggests boredom and disinterest.

• Erect posture tends to convey rigidity and stubbornness.

One of the best ways to increase tolerance when communicating with those from other cultures is to practice empathy, which refers to _______.

• speaking louder and listening more actively

• sharing your preferred communication style with others

• trying to see the world through others' eyes

• thinking more individualistically

Communication is successful only when _______.

• verbal feedback has been sent to the receiver

• the sender encodes the idea and transmits the message

• verbal and nonverbal feedback have been sent to the receiver

• the receiver understands an idea as the sender intended it

The primary purpose for sending business messages is typically to inform or persuade. A secondary purpose should be to _______.

• earn a promotion

• create documentation for legal purposes

• sell a product

• promote goodwill

Profiling the audience for a business message helps the writer _______.

• identify the appropriate tone, language, and channel

• guarantee that the audience will respond positively to the message

• select slang the audience will recognize and appreciate

• create a perfect first draft

One of the best ways to develop audience benefits is to use the 'you' view, which _______.

• means that all messages are written in the active voice

• dictates that all sentences be written as commands

• emphasizes second-person pronouns instead of first-person pronouns

• uses slang and abbreviations to personalize the message

A weak Internet signal is an example of channel noise

• True

• False