May 3rd week Quiz

PO has a short term disability, they have received a letter about a potential lump sum benefit. we should transfer the call to Short term disability?

• True

• False

If the PO received a claim payment via check and the PO wants to get it in the bank account, what we need to advise?

• We cant do Direct deposit

• PO need to fill the EFT form and once received we can void and reissue the payment

• Janel need to decide how to get her money

• Transfer to billing department

How many points on the audit sheet is for positive professional tone?

• 20 points

• 20 points as whole and 5 points for sub category

• 5 points

• 5 points for professional and 5 points for positive

If we don't advise the 7-10 business days review or the supporting documents needed for claim, we would deduct 10 points for complete information?

• False

• True

According to salesforce, what is the turnaround time for amazon claim appeal?

• 2 weeks

• 4 weeks

• 60 days

• 45 days

Where do we need to check , to see why a policy was cancelled?

• Salesforce

• Group Notes

• Claim Notes

• Policy Notes

Who are the coolest QA auditors?

• Fred and Divesh

• Fred , Conner and Divesh

• Suji and Jeeva

• Suji, Jeeva, Ponnu and Fiona

• The Whole team