Conflict Resolution in the Workplace: 5 Strategies

What is a common cause of conflict in the workplace?

• Low salaries

• Excessive meetings

• Misunderstandings

• Lack of communication

What is cited as a consequence of ignoring workplace conflicts?

• Increased innovation

• Missed deadlines and resentment

• Stronger team bonds

• Higher employee retention

Which conflict resolution model forms the basis of the strategies discussed?

• Myers-Briggs Type Indicator

• Thomas Kilmann Conflict Model

• Blake Mouton Grid

• SWOT Analysis

The 'avoiding' strategy is recommended for conflicts where:

• The goal and relationship importance are high

• The goal is critical but the relationship is unimportant

• Both the goal and relationship importance are low

• Safety is at risk

When is the 'competing' strategy most appropriate?

• During team-building exercises

• In high-pressure crises or safety risks

• When fostering long-term collaboration

• To prioritize others' needs

What immediate effect does 'accommodating' have on a conflict?

• Escalates tension (increase tension)

• Deescalates the situation (reduces tension)

• Encourages competition

• Delays resolution

Overusing the accommodating strategy may lead to:

• Faster decision-making

• Improved innovation

• Hindered innovation and dialogue

• Stronger personal opinions

Which strategy is described as a 'lose-lose' approach?

• Collaborating

• Compromising

• Avoiding

• Competing

The ideal conflict resolution strategy is:

• Competing

• Collaborating

• Avoiding

• Accommodating

If a win-win solution isn't possible, what alternative is suggested?

• Avoiding

• Compromising

• Competing

• Accommodating