Day 3 Induction Recap

What app should you use when giving energy efficiency advice?

• Zeno

• OVO

• EST

• Thinventory

Failing to be compliant can lead to what?

• An award for compliance excellence

• Reduced monitoring

• A financial penalty

• Automatic license renewal

Energy efficiency advice supports what goal?

• Increased customer base

• Market dominance

• Higher profits

• Zero carbon living

According to statistics, what percentage of households in England were classed as "fuel poor" in 2024?

• 13%

• 24%

• 35%

• 46%

What is the average cost to the company for each PRC?

• £185

• £5 Million

• £30 Million

• £80 Million

Ensuring customers understand their smart equipment is crucial to supporting which goal?

What percentage of customers leave a company because of a poor experience?

• 56%

• 66%

• 76%

• 86%

What 3 things make up the OVO Smart Engineer?

• OVO Values

• Planning Skills

• Interpersonal Skills

• Knowledge & Skills

What should you do prior to visiting a customers home?

How many people are told through social media about a poor customer experience?

• Hundreds

• Thousands

• Millions