Agent Training Quiz #1

Who is Sycuan's Tribal Council Chairman?

• Jamie LaBrake

• Willie Tucker Jr.

• Nathan LaBrake

• Cody Martinez

Who is Sycuan Resort and Casino’s General Manager?

• Juan Baca

• Kimberly Stromberg

• DeVere Jones

• Rob Cinelli

When should the code ACW be used?

• When needing to complete work after a call

• To go to the bathroom

• For your last 15min break

• When in training

How far in advance should you submit your request for time off?

• 24hrs

• 3 weeks

• 2.5 weeks

• 1 week

What animal is considered to be a service animal and is permitted to stay at the hotel?

(a)  

Calls can be transferred to the General Manager if requested.

• True

• False

Where is the host log found?

• SharePoint

• ShareDrive

• Email

Who should calls be warm transferred to?

• Front Office Management

• Reservations Managemeent

• Group Specialist

• All of the above

Which player tier(s) are allowed through the VIP gate? Select all that apply.

• Gold Cards

• Platinum Cards

• Elite Cards

• Diamond Cards

• Black Cards

What is Parallax used for?

• To open the VIP gate

• Room Service

• Wake Up Calls