Agent Training Quiz #2

What information can be found in Sharepoint?

• Availability Report

• Groups Information

• Bingo Information

• All of the above

How do guests connect to WIFI on property?

• Input their room number/player number

• Input their last name

• Accept terms of use

• All of the above

You can assist in resetting a guest's TV?

• True

• False

How much is it to rent a motorized scooter for 24hrs?

• $100

• $40

• Free

What application would you use to submit guest amenity requests?

• SharePoint

• Infor HMS

• HotSOS

All rooms come with robes and slippers.

• True

• False

How many points are accrued if you no-call/no-show for your scheduled shift?

• 6 points

• 10 points

• 2 points

• No points

Agents can use their personal cell phone/electronic devices during an active call.

• True

• False

Personal items can be stored long-term at the shared desks.

• True

• False

You can request a shift exchange that results in overtime.

• True

• False