Change Management Assessment and Case Study Questions

What is the correct order of Lewin’s Change Model?

• Freeze, Melt, Shift

• Unfreeze, Change, Refreeze

• Change, Implement, Review

• Plan, Act, Settle

Assessment Question: Which of the following is the first step in Kotter’s Change Model?

• Create short-term wins

• Remove obstacles

• Create a sense of urgency

• Communicate the vision

What does the “R” in ADKAR stand for?

• Resilience

• Reinforcement

• Resistance

• Renewal

Case Study Question: CRM System Implementation (Lewin’s Model): Which of the following models is most appropriate for managing change during the implementation of a CRM system?

• Lewin’s Change Management Model

• Kotter’s 8-Step Model

• ADKAR Model

• McKinsey 7-S Model

Kotter’s 8-Step Model can ensure cultural unification post-merger by:

• Focusing solely on financial integration

• Ignoring employee involvement

• Providing a structured approach to change management

• Delaying communication until after the merger

Case Study Question: AI Tools Upskilling (ATD Model)

• AI Tools Upskilling is related to the ATD Model.

• AI Tools Upskilling is unrelated to the ATD Model.

• AI Tools Upskilling is only for technical roles.

• AI Tools Upskilling does not require any model.

Which of the following best describes the role of each ADKAR component in meeting new regulations?

• They provide a structured approach to manage change and ensure compliance.

• They focus only on technical implementation.

• They are used solely for employee training.

• They are unrelated to regulatory compliance.

The dual-model approach can support employee mental health during an office shutdown by:

• Providing flexible work arrangements and access to mental health resources

• Increasing workload and reducing communication

• Limiting employee support and benefits

• Focusing only on productivity metrics

Apply Lean and Six Sigma to analyze and reduce waste and product defects in manufacturing.

• To analyze and reduce waste and product defects in manufacturing, apply Lean and Six Sigma.

• To increase product cost, apply Lean and Six Sigma.

• To ignore product defects, apply Lean and Six Sigma.

• To increase waste, apply Lean and Six Sigma.

Use Change Management tools and Nudge Theory to mitigate resistance to hybrid work.

• To mitigate resistance to hybrid work, use Change Management tools and Nudge Theory.

• Ignore resistance to hybrid work and proceed as planned.

• Discourage feedback from employees about hybrid work.

• Rely solely on traditional management methods for hybrid work.