AHEAD

AHEAD focuses on which factor?

• System

• Process

• People

What are Cycle & Carriage's Experience Principles to support our Brand promise of Exceptional Journeys?

• By your Side

• Paint a Picture

• Better than the rest

• Beat the competition

What is Lily doing with Ryan in the airport scene?

• Gossiping and flirting

• Pouring Happiness

• Serving Coffee

What is Hospitality compared to Service?

• Its when you smile

• Its how you make someone feel

• its what to do to someone

• its how you listen

What is ICARE?

• Initiate a warm and sincere welcome

• Confirm the reason for their visit

• Anticipate customers needs

• Repeat their names

• Explain the next steps

According to Albert Merabian how important is body language as a % of communication?

• 38%

• 55%

• 82%

• 24%

Which is the preferred type of body language you should display when building rapport

• Closed

• semi closed

• semi open

• Open

Which bird prefers detail and accurate data?

• Eagle

• Peacock

• Dove

• Owl