Interpersonal Communication Essentials

What is verbal communication primarily concerned with?

• The use of spoken or written language to convey messages.

• The use of body language to express feelings.

• The analysis of written texts for meaning.

• The study of non-verbal cues in communication.

Which of the following is an example of ethical communication?

• Providing accurate information without misleading the audience.

• Withholding important details from the message.

• Using jargon to confuse the audience.

• Exaggerating facts to gain attention.

Active listening involves which of the following skills?

• Paying attention, providing feedback, deferring judgment, responding appropriately.

• Ignoring the speaker

• Interrupting frequently

• Summarizing without listening

What is the first step in resolving a conflict?

• Identify and acknowledge the issue.

• Blame the other party involved.

• Ignore the problem entirely.

• Make assumptions about the other person's feelings.

How can social media influence interpersonal communication?

• Social media has no impact on how people express themselves.

• Social media eliminates all misunderstandings in communication.

• Social media influences interpersonal communication by facilitating instant connectivity and diverse expression, while also posing challenges like misunderstandings and superficiality.

• Social media only promotes face-to-face interactions.

Which of the following is NOT a characteristic of verbal communication?

• Tone of voice

• Written language

• Non-verbal cues

• Listening skills

What is the role of body language in communication?

• Body language is irrelevant in communication.

• Body language is solely about posture.

• Body language enhances communication by conveying emotions and intentions non-verbally.

• Body language only confuses the message.

Why is it important to maintain eye contact during a conversation?

• It helps to distract the other person.

• It is important to maintain eye contact during a conversation to build trust and improve communication.

• It is a sign of aggression in communication.

• It makes the conversation longer and more tedious.

What does it mean to paraphrase in active listening?

• To summarize the speaker's message without any personal input.

• To ignore the speaker's message completely.

• To ask the speaker to repeat their message verbatim.

• To paraphrase in active listening means to restate the speaker's message in your own words to confirm understanding.

Which of the following is a barrier to effective communication?

• Clear instructions

• Active listening

• Language differences

• Cultural similarities