SOF workshop quiz - Nila

What action must a CR take if a client hasn’t completed the SDF but reaches Threshold 1?

• Skip profiling and wait for completion

• Only send an email reminder

• Proceed with profiling and online search

• Escalate to manager immediately

What is the minimum outreach required during the profiling process at Threshold 1?

• 1 call only

• 2 calls and 1 email

• 3 calls and 1 email within 3 days

• Unlimited calls until response

If a client’s deposit amount exceeds 150% of their declared income and wealth over the last 365 days, what action is triggered?

• Block the account

• SOF Request

• EP Update

• Request SDF again

In the case of a self-employed client without formal documents, which of the following is considered an acceptable alternative proof?

• Verbal statement

• Old tax returns from relatives

• Photos of business premises and bank transactions

• Screenshot of a bank app login page

What should CRs do if they mistakenly close a task in Salesforce?

• Delete and recreate the case

• Email the manager

• Post in #crm-tech-support for assistance

• Reopen the task themselves

Which of the following would NOT be considered strong evidence during a basic online search?

• A verified company website

• A local news article mentioning the client's business

• A personal Instagram account with no business references

• A Google review for the client's store

For clients categorized as students, what is the SOF amount that triggers an EP update request?

• $10k

• $25k

• $50k

• $100k

Where should CRs upload the profiling file after completing client profiling at Threshold 2?

• Slack channel

• Salesforce > Notes section

• BackOffice > Summary > Attach File

• Google Sheets and paste the link in BO

Why is it beneficial to begin client profiling at Threshold 1, even though it is formally required at Threshold 2?

• To save time on data entry

• To ensure all documents are signed early

• To have a solid profile ready before the 7-day deadline at Threshold 2

• To meet the VER team’s daily tracker review

When handling a special SOF case triggered by inconsistencies between declared income and actual SOF, what is the CR required to do?

• Wait for the system to auto-close the case

• Contact the VER team via email

• Perform client profiling as the client will receive SDF and SOF

• Request an immediate account suspension