Effective Business Communication Quiz

Which of the following are examples of business communication?

• a. a chat in the company canteen

• b. an advertising campaign

• c. an email from a happy customer

• d. all of the above

Complete the following statement: Communication forms the foundation of _________ business.

• a. no

• b. select

• c. all

• d. all of the above

How can a company use effective communication to ensure that its personnel are happy and loyal?

• a. good communication results in good relationships and employee satisfaction

• b. good communication means that instructions from management are clear and workers will have no excuse not to do their work well

• c. telling personnel that they receive the highest salaries in the industry will make employees loyal

• d. employees will be happy if their manager has an effective way to inform them of her satisfaction with their work

The type of reading skill you need will be determined by:

• a. the type of text you are reading

• b. why you want or need to read the text

• c. the type of reading skills you are able to use

• d. the amount of time you have

Which form of reading will you use when you are consulting a dictionary?

• a. critical reading

• b. study reading

• c. skimming

• d. scanning

Which form of reading will you use when you are reading a speech made in parliament?

• a. critical reading

• b. study reading

• c. skimming

• d. scanning

Which form of reading will you use when you are searching for a flourless chocolate cake recipe?

• a. critical reading

• b. study reading

• c. skimming

• d. scanning

Which form of reading will you use when you are a doctor preparing to perform a first-time operation?

• a. critical reading

• b. study reading

• c. skimming

• d. scanning

Which of the following is not an example of a pressure group that contemporary organisations are faced with?

• a. labour unions

• b. activists

• c. protestors

• d. HR management

Which of the following is an example of a challenge faced by contemporary organisations?

• a. social media

• b. environmental issues

• c. global economy

• d. all of the above