CC TEST - May 2025

What are the important points to remember when attending to a body shop customer?

• Check/ Inform to secure a police report, insurance claim, and driver’s license copy of the person who drove the car. Call then is transferred to the Reception.

• Only informed about the police report & insurance claim then transfer the call to the Reception.

• Directly transfer the call to the body shop reception and let them discuss about it since they know better.

• None of the above

What are the car Porsche car models that are not applicable for warranty extension?

• Macan GTS and 911 Boxster

•             918 Spyder and GT Carrera

• 918 Spyder and Taycan

• GT Carrera and 911 Carrera

Who is the new Volkswagen Marketing Manager?

 

What is the CORRECT procedure to advice customers when they are requesting for CoC on their Audi        

        cars?

• Ask them to send their documents through email.

• Address them to write an email to AVME.

• Send an email to your TL with the documents & accordingly will be sent to AVME.

• Inform the customers that they need approach (can provide the information) the importer of the country they are exporting the car to.

What is the validity of Parts Warranty?

Who is the new service advisor who will be attending to Pit stop -- Audi?

           Which days we can book for Express Service?

What is the cost for obtaining the service history for Porsche vehicles?

Which statement is TRUE about the service contract conditions on Porsche cars?

• Can be purchased once expired

• All new PORSCHE cars comes automatically with a service contract

• Service contract may be offered at the time car purchase and its non transferrable             

• Service contract may be offered at the time car purchase and is transferrable from one owner to another.

What is the meaning of TPM?