
CC TEST - May 2025
Authored by Jane Corbita
Professional Development
Professional Development

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10 questions
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1.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
What are the important points to remember when attending to a body shop customer?
Check/ Inform to secure a police report, insurance claim, and driver’s license copy of the person who drove the car. Call then is transferred to the Reception.
Only informed about the police report & insurance claim then transfer the call to the Reception.
Directly transfer the call to the body shop reception and let them discuss about it since they know better.
None of the above
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What are the car Porsche car models that are not applicable for warranty extension?
Macan GTS and 911 Boxster
918 Spyder and GT Carrera
918 Spyder and Taycan
GT Carrera and 911 Carrera
3.
FILL IN THE BLANK QUESTION
20 sec • 1 pt
Who is the new Volkswagen Marketing Manager?
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What is the CORRECT procedure to advice customers when they are requesting for CoC on their Audi
cars?
Ask them to send their documents through email.
Address them to write an email to AVME.
Send an email to your TL with the documents & accordingly will be sent to AVME.
Inform the customers that they need approach (can provide the information) the importer of the country they are exporting the car to.
5.
FILL IN THE BLANK QUESTION
20 sec • 1 pt
What is the validity of Parts Warranty?
6.
FILL IN THE BLANK QUESTION
20 sec • 1 pt
Who is the new service advisor who will be attending to Pit stop -- Audi?
7.
FILL IN THE BLANK QUESTION
20 sec • 1 pt
Which days we can book for Express Service?
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