Inquiry Letters Quiz 3

What is the primary purpose of an inquiry letter?

• To complain about a service

• To request a refund for a product

• To provide customers' feedback

• To ask for the price of a product

What are the two types of inquiry letters?

• Formal and informal

• Solicited and unsolicited

• Direct and indirect

• Business and personal

What type of information might one seek in an inquiry letter?

• Social events

• Job applications

• Method of payment

• Personal opinions

What is a key characteristic of inquiry letters?

• They require a signature.

• They are often informal.

• They are usually lengthy.

• They are typically short and brief.

What might happen if an inquiry letter is not clear?

• The letter will be discarded.

• The sender will receive a brochure.

• The recipient will understand it perfectly.

• The recipient may ask for clarification.

What is the tone that should be used in an inquiry letter?

• Formal and direct

• Aggressive and demanding

• Casual and friendly

• Humorous and light

What is the primary purpose of a solicited letter?

• To provide feedback

• To respond to an advertisement

• To make a complaint

• To give information

Which of the following is NOT a recommended way to introduce your firm in the opening of an inquiry letter?

• Providing a personal reference

• Mentioning your company's parent corporation

• Stating your company's location

• Discussing your company's financial status

What is the purpose of the second part of the inquiry letter?

• To ask for specific information

• To thank the recipient

• To introduce the writer

• To provide a summary of the letter

Which phrase is an example of how to mention a reference in the opening?

• We are looking for new suppliers.

• Our company has been in business for ten years.

• We are interested in your products.

• You were highly recommended to us by Mr. Jollie.