Mod 14 Troubleshooting Windows After Startup

A technician is troubleshooting a Windows computer and needs to stop the explorer.exe process. Multiple attempts to open Task Manager have failed. The technician can successfully open a command prompt. Which of the following steps should the technician take next?

• Use the taskkill utility to locate the PID for the explorer.exe process.

• Use the tasklist utility to end the explorer.exe process.

• Use the tasklist utility to locate the PID for the explorer.exe process.

• Use the taskkill utility to end the explorer.exe process.

Answer explanation

The technician should first use the tasklist utility to locate the PID for the explorer.exe process. This step is necessary to identify the specific process ID before using taskkill to terminate it.

Which of the following Windows tools is used to measure how well software and hardware are performing by displaying statistics in real time?

• Performance Monitor

• System Configuration

• Data Sources

• Event Viewer

Answer explanation

Performance Monitor is the correct choice as it provides real-time statistics on the performance of software and hardware, allowing users to assess their efficiency and resource usage.

Which of the following Task Manager tabs on a Windows system is used to display the processes owned by each signed-in user?

• Processes

• Users

• App history

• Startup

Answer explanation

The 'Users' tab in Task Manager displays the processes associated with each signed-in user, allowing you to see which applications and processes are running under each account.

Which of the following Task Manager tabs on a Windows system is used to display the processes owned by each signed-in user?

• Processes

• Users

• App history

• Startup

Answer explanation

The 'Users' tab in Task Manager displays the processes associated with each signed-in user, allowing you to see which applications and processes are running under each account.

A technician needs to configure a Windows 10 computer to start a background service automatically each time the computer is booted.

• Print Management

• Task Manager

• Services Console

• Resource Monitor

Answer explanation

The Services Console allows you to manage Windows services, including setting them to start automatically at boot. This is the correct tool for configuring background services on a Windows 10 computer.

A technician is troubleshooting a Windows BSOD error. The technician wants to check the memory installed in the system. Which tool would be used to launch the Windows Memory Diagnostic tool?

• taskschd.msc

• dxdiag.exe

• compmgmt.msc

• mdsched.exe

Answer explanation

The correct tool to launch the Windows Memory Diagnostic is mdsched.exe. This utility specifically checks the system's memory for errors, making it the appropriate choice for troubleshooting memory-related BSOD issues.

A user wants to adjust the number of horizontal and vertical pixels displayed on a monitor screen. What display setting will the user adjust?

• Multiple displays

• Color depth

• Refresh rate

• Resolution

Answer explanation

The user should adjust the 'Resolution' setting, as it determines the number of horizontal and vertical pixels displayed on the screen, affecting clarity and detail.

From the command-line interface. Each time the user types sfc /scannow and presses Enter, the utility fails to run, and an error appears stating the command must be run using an elevated command prompt. Which of the following options best describes the reason for this issue?

• The user must open the command-line interface using Run as an administrator.

• The user needs to sign out and sign back in as an administrator.

• The computer has a failing hard disk drive.

• The user is mistyping the command at the command line.

Answer explanation

The error indicates that the command requires elevated privileges. The user must open the command-line interface using 'Run as an administrator' to successfully execute 'sfc /scannow'.

A Windows user is attempting to exit a frozen desktop application that is not responding to a mouse or keyboard input. Which step(s) can be taken to end the application process without exiting other open applications?

• Restart Windows and relaunch the application to verify it will launch.

• Open Task Scheduler and end the scheduled task associated with the application.

• Open Task Manager and end the process associated with the application.

• Press the computer power button and hold it for five seconds.

Answer explanation

The correct step is to open Task Manager and end the process associated with the application. This allows the user to close the unresponsive application without affecting other open applications.

On a Windows computer, which tab(s) that can be used in Task Manager to set the priority given to a specific application or service?

• Processes

• Details

• Performance

• Startup

Answer explanation

In Task Manager, the 'Details' tab allows you to set the priority of specific applications or services. The 'Processes' tab shows running applications, but priority adjustments are made in 'Details'.