Mod 15 Troubleshooting Windows Startup

Zach wants to install Windows 10 over his existing copy of Windows 10. He wants to keep his personal files, apps, and Windows settings. He currently has a USB drive with a Windows 10 ISO. What type of installation will you recommend for Zach?

• Custom installation

• In-place upgrade

• Repair upgrade

• Network installation

Answer explanation

A repair upgrade allows Zach to reinstall Windows 10 while keeping his personal files, apps, and settings intact. This is the best option for his needs, as it refreshes the system without losing data.

Windows 10 Professional will not boot on Jackson's computer. During the boot process, the computer fails. While troubleshooting, Jackson determines that the graphical user interface did not load. Choose the boot process responsible for loading the graphical user interface and starting the client/server runtime subsystem.

• smss.exe

• csrss.exe

• lsass.exe

• winload.efi

Answer explanation

The correct choice is smss.exe, as it is responsible for loading the graphical user interface and starting the client/server runtime subsystem during the boot process in Windows 10 Professional.

Sara installed Windows 10 for the first time on her computer. During the installation process, she noticed that a new system partition called ESP partition was created. Sara cannot access this new partition to see what it contains. Choose the best response to Sara about the ESP partition.

• It was created by the MBR to store Windows boot and startup files.

• It was created by Windows to store the Windows OS files.

• It was created by GPT to store Windows OS files.

• It was created by GPT to store Windows boot and startup files.

Answer explanation

The ESP (EFI System Partition) is created by the GPT (GUID Partition Table) to store boot and startup files for Windows. It is not accessible like regular partitions, as it is meant for system use.

James's computer is not booting properly. The computer begins to boot and then just stops and restarts. After the third restart, the computer attempts to repair the computer using Startup Repair. Startup Repair does not seem to work. Instead, the computer asks you to choose an option from the Startup Settings screen. James has followed the Troubleshoot screen to the Startup Settings screen and clicked Restart. Choose the option in the Startup Settings screen that would enable James to see which driver might be failing and causing his computer not to boot.

• Enable Debugging

• Enable Boot Logging

• Enable Safe Mode

• Enable Safe Mode with Command Prompt

Answer explanation

Choosing 'Enable Boot Logging' allows James to see a log of drivers that load during startup. This can help identify which driver is causing the boot failure, making it the best option for troubleshooting the issue.

Today you turned on your computer after being on vacation for a week. You see spinning white dots on a black screen. You decide that an update might be installing, so you allow the computer to work for approximately 20 minutes. After 20 minutes, you turn off your computer and then restart it, and it fails two more times.

• Use BIOS to see if the hard drive is available.

• Use Safe Mode to boot.

• Use Startup Repair.

• Run sfc /scannow for Windows RE command prompt.

Answer explanation

Using Safe Mode allows you to boot the computer with minimal drivers and services, which can help diagnose and fix issues caused by recent updates or software conflicts.

Eric is working on a computer that has a device driver error. Eric can find the name of the device driver however the actual device is not available. Unfortunately, Eric does not have access to the Internet. Choose the location Eric can go to look up the device driver's filename that would determine what device uses the device driver.

• Windows BCD

• Windows\System\drivers folder

Answer explanation

The correct location for Eric to find the device driver's filename is the Windows\System\drivers folder, as it contains all the installed device drivers. The Windows BCD is related to boot configuration, not device drivers.

Mod 15 Troubleshooting Windows Startup Which folder are the drivers stored in?

• Windows\BCD

• Windows\System

• Windows\Drivers

• Windows\System32\drivers folder

Answer explanation

Drivers are stored in the Windows\System32\drivers folder, which is the standard location for device drivers in Windows operating systems. This makes it the correct choice among the options provided.

What is responsible for getting a system up and finding an OS to load?

• Windows Boot Manager

• Startup BIOS/UEFI

• Setup BIOS/UEFI

• BootMgr

Answer explanation

The Startup BIOS/UEFI is responsible for initializing hardware and locating the operating system to load. It performs the initial checks and hands over control to the OS bootloader, making it the correct choice.

Under the Advanced Options screen, what is the startup option that should be enabled to view what did and did not load during the bootup?

• Event Viewer

• Boot Logging

• Safe Mode with Networking

• Windows Boot Manager

Answer explanation

The correct option is 'Boot Logging', which enables the system to create a log file detailing what drivers and services loaded during startup. This is useful for troubleshooting boot issues.

What command can be used to totally wipe a hard drive clean, including the partitioning system?

• wpeinit

• bootrec

• bcdedit

• diskpart

Answer explanation

The command 'diskpart' is used to manage disks, partitions, and volumes. It can completely wipe a hard drive, including the partitioning system, making it the correct choice for this task.