
How Do Insurers Reach Customers?
Authored by Dee Nessa
Other
Professional Development
Used 1+ times

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24 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The various roles of insurance producers include:
Underwriting, claims adjusting, and risk assessment
Sales, underwriting, and claims handling
Sales, customer service, and claims processing
Sales, risk management, and policy issuance
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Fill in the blank: Producers are the people customers most closely associate with the insurer’s promise to ______ them for a loss.
compensate
contact
charge
ignore
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why are producer sales important?
They are not essential for the agency's success.
Sales are essential for the success of the agency, brokerage, or insurer, and for the producer's personal success.
Sales are only important for the producer's income.
Sales have no impact on customer relationships.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Fill in the blank: Sales are the byproduct of the producer’s relationship with the ______.
customer
product
market
supplier
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How do risk management reviews help build producer/customer relationships?
By ignoring customer concerns
By helping customers address their risk management concerns
By focusing only on sales
By avoiding loss reviews
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Fill in the blank: A review of previous losses, or a 'loss run,' can guide the producer. Loss runs include, at a minimum, lists of losses and their ______ cost.
total
estimated
average
future
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Two basic ways producers build strong relationships with customers on a day-to-day basis are:
Providing excellent customer service and maintaining regular communication
Offering discounts and ignoring customer feedback
Reducing product quality and increasing prices
Limiting product availability and avoiding customer interaction
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