MTM JUNE 2025

What is SD13?

• Presence of Flies

• Cigarette Butts

• Soot Particles

• Hair Strands

Dining temperature is a CRITICAL DEVIATION in Service

All deviations are MAJOR DEVIATION except for

• Welcome and greet customers in a friendly manner with eye contact.

• Team members complete suggestive selling during customer transactions.

• All team members that are more than one-month since hiring are trained and certified based on their respective positions.

• Payment are handled properly. Correct change is given.

The following deviations are MINOR except

• There are actions to speed up queue and systematic assembly, dispatch and delivery of orders.

• No valid customer complaint observed.

• Customers receive proper condiments, straws, napkins and
  utensils if not readily available.

• All guests receive a sincere, friendly thank you. Customers receive a friendly and enthusiastic parting comment at the end of their transaction.

Restroom fixtures (including toilets, toilet seats, urinals, sinks, toilet paper, soap and towel dispensers, hand dryer, infant changing stations and mirrors) are clean, in good condition and functioning properly. This is a minor deviation in Cleanliness under Restroom.

• YES

• NO

How many deviations to get HIGH Rating in FSC Audit?

• 0-5

• 6-15

• 16-20

• >20

Protruding Fry Basket, Crack Containers and scraper with rust are example of what Food Safety Deviation?

• CROSS CONTAMINATION

• ALLERGEN MANAGEMENT

• STOCKS MANAGEMENT

• CLEANLINESS

In Chickenjoy GSC, what attributes bears 3 points?

• Serving Temperature

• Appearance

• Portioning

• Taste

Which is a major deviation in Production Process?

• Oil in fryers with standard quality. Oil is maintained at the correct level.

• Oil monitoring tools are available and updated.

In YUM Burger GSC, Appearance is a MAJOR DEVIATION.

• YES

• NO