Health Science Chapter 4

Research has shown that within _______ seconds people form an impression about another person

• 10

• 5

• 7

• 15

Which one of the following is not considered a part of professional appearance

• neat uniform

• hair pulled back

• closed toed shoes

• long finger nails

Which of the following is not a part of a name badge

• address

• name

• title

• department

Which of the following is not professional characteristic?

• tact

• lack responsibility

• honesty

• dependability

Verbal communication is using which of the following

• reading

• speaking

• writing

• sign language

Which of the following are non-verbal communication skills

• body language

• posture

• gestures

• facial expressions

Which of the following is not a positive non-verbal communicaiton skill

• smile

• lean forward

• rolling the eyes

• nodding your head

Which is not a negative non-verbal communication skill

• rolling the eyes

• smile

• tapping your feet

• pointing your finger when speaking

Which of the following are barriers that block communication

• hard of hearing

• doesn't understand your language

• use an open ended questions

• the use of slang words

culture is a set of __________________

• learned belief

• learned values

• learned expressions

• behaviors shared by social groups