Butler & Hospitality Quiz

What should you twist to open a bottle of champagne?

• The bottle

• The cork

The word 'butler' comes from which French word meaning 'person in charge of alcohol in a private home'?

• Bouteiller

• Bouche

• Buriner

• Bourgogne

What is the best way to present a wine bottle to a guest before opening?

• Show the label for approval

• Open it immediately

• Pour a taste without asking

Where can you find information about the guest before they arrive?

• Your notebook

• Your memory

• A colleague

• Internal guest history records

What does confidentiality mean?

• All guest matters must be communicated to as many people as possible

• All guest matters must be kept private

Select 4 things you should do before a guest arrives:

• Check that their room or suite is clean

• Take a break before you get too busy

• Set the air conditioner or heating to the right temperature

• Check and set the lights

• Organize anything specific requested by the guest

Select 2 common differences between table settings for lunch and dinner:

• Lunch doesn’t require a tablecloth, dinner does

• Dinner should be set with a candelabra if available, lunch should never be set with a candelabra

• Lunch should be set with flowers or a candelabra, dinner should only be set with a candelabra

• Dinner doesn't require a tablecloth, lunch does

In which style of service is food presented to the guest and they serve themselves?

• Silver service

• Butler service

• Plated service

When serving tea, where should the milk be placed if the guest prefers it?

• On the saucer to the left

• Poured into the cup first (for fine china) or after (for stronger teas)

Why should you always place luggage on the luggage racks, never on the bed or other surfaces?

• Other surfaces may not be able to hold the weight

• Luggage can get dirty in transit and transfer dirt to the bed