When one treatment is on going, who can enter the room?

• Spa Colleagues

• Anyone in the resort

• People who know the guest

• Spa Admin with proper reason

There is always a Spa colleague in the reception area. True or False?

• True

• False

Receptionist does not need to use guest's name when doing hand over to therapist. True or False?

• True

• False

Give 2 touch points during interaction with others

Spiel of Foot Ritual: Flower for happiness, Salt crystal to freshen your feet. True or False?

• True

• False

List of things that need to run thru after foot ritual

Therapist does not need to run thru consultation after foot ritual. True or False?

• True

• False

List of pre rituals

Therapist have to do treatment room's orientation for the first visit of the guest. True or False?

• True

• False

Sauna and Hammam is introduced to all guests who visit Spa. True or False?

• True

• False