RCA Recap

Which is NOT a common pitfall in problem-solving?

• Knowing the problem without seeing what is happening

• Solving the problem without finding the cause

• Checking if the action taken is working as expected

• Implementing solutions with proper actions

What does the term "problem" refer to in problem-solving?

• The current conditions

• The goals

• The gap between the current conditions and goals

• The expected outcomes

What is the root cause of a problem?

• The immediate impact

• The fundamental breakdown or failure of a process

• The most visible issue

• The temporary solution

When should RCA be used?

• For minor issues

• For recurring problems

• When no issues are present

• Only for new processes

In RACI, what does "Responsible" stand for?

• The person who is ultimately accountable

• The person who must be consulted

• The person who must be informed

• The person who performs the task

What is the first step in corrective actions?

• Eliminate the root cause

• Document the problem

• Correct the immediate problem

• Ignore the problem

What does Root Cause Analysis (RCA) aim to achieve?

• Identify superficial causes

• Get to the true root causes of process problems

• Implement temporary fixes

• Avoid identifying any causes

What action eliminates its root cause to Prevent Recurrence?

• Comprehensive Action

• Preventive Action

• Risk Assessment

• Corrective Action

Can a CAPA be EFFECTIVE without RCA?

• Definitely, Yes!

• Not Sure?

• Strongly Agree!

• No!

What does a Process Map visually represent?

• The goals of a process

• The flow of activities in a process

• The root causes of problems

• The timeline of events