Siebel CRS Workflow Quiz - Temp

What is the first step to create a service request from the Res tab in Siebel?

• Select Retrieve Booking

• Select Create Service Request

• Select Create Inquiry

• Enter the ship and sail date

What should you do if the booking information such as guest name or payment amounts does not automatically populate in the Call Logging tab?

• Ignore the missing information

• Enter the booking number in the Booking # field

• Restart the Siebel application

• Contact technical support immediately

After clicking Retrieve Booking, what details should you verify?

• The guest's address and phone number

• The correct ship and sail date

• The payment method

• The travel agent's name

If the booking was just created, what limitation does the system have?

• It will not allow you to enter a booking number

• It will not be able to retrieve the booking

• It will delete the booking automatically

• It will send an error message to the guest

What should you do if the correct ship and sail date are not retrieved after clicking Retrieve Booking?

• Ignore the error and proceed

• Correct the booking number, clear the ship and sail date, and retrieve again

• Restart the computer

• Call the guest for more information

What is the first step to begin categorizing a call in Siebel according to the workflow process guide?

• Click on the Categories tab and select New

• Click on the Reports tab and select Edit

• Click on the Home tab and select Start

• Click on the Categories tab and select Delete

What is the purpose of using an asterisk (*) when searching for a category in the Category Name applet?

• To delete all categories

• To better filter and search for categories

• To save the selected category

• To exit the search window

Where should a very brief description be entered after selecting the category in the Siebel workflow process?

• In the Category Name field

• In the Expanded Category Description field

• In the Category Type drop box

• In the Search bar

After sending Service History Remarks, which child tab should you select to proceed with creating a workflow in Siebel?

• Activities

• Workflows

• Categories

• Related SRs

In the Workflows tab, which button must be selected to start the process of creating a new workflow?

• Query

• Add Workflow

• Menu

• Copy