Siebel 360 View Process Guide Quiz

Siebel 360 View Process Guide Quiz

Professional Development

17 Qs

quiz-placeholder

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Siebel 360 View Process Guide Quiz

Siebel 360 View Process Guide Quiz

Assessment

Quiz

others

Professional Development

Easy

Created by

Global Learning MSS

Used 1+ times

FREE Resource

17 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the primary purpose of the 360 View in the Siebel Process Guide?

To house detailed information about a guest.

To process payments for bookings.

To manage ship schedules.

To create marketing campaigns.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What type of information does the Loyalty applet provide in the 360 View?

Tier status and points information about the guest

Travel preferences of the guest

Communication preferences of the guest

Future bookings of the guest

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

How can the 360 View assist with branding opportunities?

By providing detailed guest information to help build relationships

By offering discounts on bookings

By sending automated emails

By tracking ship locations

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

What is the first step to update Core Details in the Siebel 360 View Process Guide?

Type directly in the specific field and click the "Update" button.

Click the "New" button in the Address section.

Select information from the Communication Preferences screen.

Click the "Confirm Selection" button.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When adding new contact information, what must the user do to indicate that the new information should be primary?

Select the option to indicate primary information in the screen that appears.

Click the "Update" button.

Type "Primary" in the address field.

Select from the Communication Preferences screen.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which fields in the Core Details field allow you to select only from information that already exists in the Communication Preferences screen?

Phone, address, or email fields

First Name and Last Name fields

Date of Birth and Preferred Language fields

Marketing Country and Suffix fields

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What happens when you click one of the phone, email, or address fields in the Siebel 360 View?

A pop-up screen appears with available information.

The information is automatically updated.

A new user profile is created.

The system logs you out.

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