
Siebel 360 View Process Guide Quiz

Quiz
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others
•
Professional Development
•
Easy

Global Learning MSS
Used 1+ times
FREE Resource
17 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the primary purpose of the 360 View in the Siebel Process Guide?
To house detailed information about a guest.
To process payments for bookings.
To manage ship schedules.
To create marketing campaigns.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What type of information does the Loyalty applet provide in the 360 View?
Tier status and points information about the guest
Travel preferences of the guest
Communication preferences of the guest
Future bookings of the guest
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How can the 360 View assist with branding opportunities?
By providing detailed guest information to help build relationships
By offering discounts on bookings
By sending automated emails
By tracking ship locations
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the first step to update Core Details in the Siebel 360 View Process Guide?
Type directly in the specific field and click the "Update" button.
Click the "New" button in the Address section.
Select information from the Communication Preferences screen.
Click the "Confirm Selection" button.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When adding new contact information, what must the user do to indicate that the new information should be primary?
Select the option to indicate primary information in the screen that appears.
Click the "Update" button.
Type "Primary" in the address field.
Select from the Communication Preferences screen.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which fields in the Core Details field allow you to select only from information that already exists in the Communication Preferences screen?
Phone, address, or email fields
First Name and Last Name fields
Date of Birth and Preferred Language fields
Marketing Country and Suffix fields
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What happens when you click one of the phone, email, or address fields in the Siebel 360 View?
A pop-up screen appears with available information.
The information is automatically updated.
A new user profile is created.
The system logs you out.
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