CO from TSS Written

For two separate parties, like Maria and Luis, who discover they are on the same cruise and wish to dine together, what conditions must be met for the cruise line to link their reservations for meal seating?

• Same ship
• Same dining time
• Same sail date
• Same family

Complete the statement below _______________________________ are able to make changes, and/or take payments on the booking shown below?

• Revenue Management Coordinators
• Supervisors and above
• Employee Cruise Coordinators/authorized HR personnel
• Consumer Outreach agents

Luc, who has an upcoming Bahamas cruise, is interested in purchasing the Air2Sea flight package. After learning about its various advantages, Luc specifically wants to know if the quoted Air2Sea price includes any hidden or additional service fees.

• There is a $15 USD service fee
• There is a $65 USD service fee
• There is a $25 USD service fee
• There is no fee associated with Air2Sea

A guest named David, during a phone conversation, becomes distressed, expresses a desire to no longer interact with you, and requests to be transferred to a supervisor.

• If no supervisor is available, check the supervisor schedule and advise the guest when to call back.
• Remain calm, empathize with the guest, attempt to de-escalate if possible but warm transfer to RSS if you are unable.
• Cold transfer the guest back into the general queue.
• Try to calm the guest down and resolve the issue yourself.

Keeping the below screenshot in mind, which department can provide pricing information to the guest?

• As a CO agent you can provide any pricing information for this reservation.
• Club Royale (Casino Ops), extension 28530
• Reservations, extension 28500
• Customer Service - Pre Sailing, extension 28585

What specific pieces of information or criteria can help you determine if a particular booking falls under your department's responsibility for service? Choose all that apply

• Agency ID Number
• Booking office
• Ship
• Guest Names & Dates of Birth

What are the consequences if a final payment deadline for a booking is missed and an outstanding balance remains?

• A late payment penalty in the amount of the original deposit will be added to the booking.
• The Balance Due Coordinator will attempt to contact the guest and collect the amount still due before cancelling the reservation.
• An RSS agent will send an email to the guest and remark the booking before cancelling the reservation.
• The booking will cancel automatically.

Which of the below booking types are restricted for use of empowerment funds? Choose all that apply.

• Vacation Planner Bookings
• Bookings of friends or family members​
• Direct Guest Bookings
• NextCruise bookings

Which question is NOT a way to ask for the sale?

• “The price is 300.00 for the 3-night sailing.”
• “What credit card will you be using today to secure this amazing vacation we found for you today?”
• "This is the last room we have available that fits your budget; I would hate to see you miss out on such a well-deserved vacation. Would you like to go ahead and reserve this right now?"
• "By putting down a refundable deposit we can lock in this great promotional rate and you will receive $100 onboard credit for the balcony! How does that sound?"

When creating a Friends and Family 20% off booking, which of the below statements apply?

• Only Consumer Outreach can create bookings within the Employee Friends & Family Program
• You must enter EMPFF20 in the promo code field
• The guest will need to supply a valid code sent to them via email.
• You must verify the code in the EMPFF tool
• None of the above