
PRE TEST LAYANAN
Authored by Ratih Wijaya
Other
Professional Development
Used 4+ times

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10 questions
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1.
MULTIPLE CHOICE QUESTION
10 sec • 10 pts
Berikut ini termasuk dalam Unsur-unsur Komunikasi, Kecuali
Respon
Saluran/Media
Komunikata
Pesan
2.
MULTIPLE CHOICE QUESTION
10 sec • 10 pts
Penggunaan tata bahasa yang baik dan benar ditambah intonasi yang sesuai dengan maksud akan membantu penyampaian pesan yang benar adalah pengertian dari Komunikasi NON VERBAL
BENAR
SALAH
3.
MULTIPLE CHOICE QUESTION
10 sec • 10 pts
Berikut ini adalah salah satu manfaat dari SELLING SKILL, yaitu
Menghasilkan NPL lebih tinggi
Memahami cara bernegosiasi dengan Pembeli Lelang
Meningkatkan Rasa Percaya Diri
Lebih ada jarak dengan Pelanggan
4.
MULTIPLE CHOICE QUESTION
10 sec • 10 pts
Berikut ini adalah gambaran Proses Building Need, Kecuali
Menggali KEBUTUHAN
Menaksir DOMPET
Memberikan RELAKSASI
Menawarkan SOLUSI
5.
MULTIPLE CHOICE QUESTION
10 sec • 10 pts
Sebanyak 76 % Pelanggan beralih ke Brand Lain setelah 1 kali pengalaman jelek
BENAR
SALAH
6.
MULTIPLE CHOICE QUESTION
10 sec • 10 pts
Berikut ini adalah tipe-tipe pelanggan, Kecuali
Agresif Customer
Merk Customer
Hight Ruller Customer
Rip off Customer
7.
MULTIPLE CHOICE QUESTION
10 sec • 10 pts
Tahap penyelesaian Handling Complaint nasabah PRIA adalah fokus pada penyelesaian masalah dan berikan kepastian waktu dan tindak lanjut
BENAR
SALAH
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