Hospitality Vocabulary Quiz

What is the role of a doorman?

• To assist guests with their luggage

• To clean the guest rooms

• To manage the parking lot

• To greet and assist guests at the entrance

Which of the following is a service provided by a valet parking?

• Delivering food to rooms

• Managing the front desk

• Parking guests' cars

• Cleaning guest rooms

What is the primary function of a bellhop?

• To manage the hotel restaurant

• To assist guests with their luggage

• To provide concierge services

• To oversee the exercise room

Where would you find a luggage cart?

• In the guest room

• In the meeting room

• In the exercise room

• In the lobby

What is the role of a concierge?

• To assist guests with reservations and information

• To oversee the pool area

• To manage the hotel finances

• To clean the hotel rooms

Which area is typically used for meetings in a hotel?

• Meeting room

• Lobby

• Guest room

• Gift shop

What is a bell captain responsible for?

• Managing the front desk staff

• Handling guest complaints

• Cleaning the guest rooms

• Overseeing the bellhops and luggage services

Which of the following is NOT typically found in a hotel lobby?

• Concierge desk

• Exercise room

• Elevator

• Front desk

What is the purpose of a room key?

• To unlock the front door

• To access the guest room

• To reserve a meeting room

• To pay for services

What does a parking attendant do?

• Assists guests with their luggage

• Provides room service

• Cleans the hotel rooms

• Manages the parking area