Core B paper TLDSS set 3

Instant Messaging is only useful for internal business communication, not with customers.

• True

• False

Maintaining an asset register helps a digital support professional plan future:

• Staff holidays

• Marketing campaigns

• Maintenance requirements

• Office parties

Gaining experience while being paid to work in a specific job role describes which route to becoming a digital support worker?

• Apprenticeship

• Internship

• Volunteering

• Self-study

A Fishbone diagram is used in which process?

• Network cabling

• Root Cause Analysis

• Financial auditing

• Graphic design

Confirming understanding by paraphrasing a customer's request is a part of:

• Active listening

• Technical jargon

• Sales pitching

• Data encryption

An effective online safety infographic for parents should use formal, academic language.

• True

• False

Screen sharing allows a helpdesk to explore a user's device without relying on:

• The internet

• The user's verbal description alone

• Antivirus software

• A mouse and keyboard

System alarms help IT administrators by providing ________ awareness of problems.

• instant / immediate

• delayed

• occasional

• partial

Reviewing system logs can help identify patterns related to past security issues.

• True

• False

The "5 Whys" technique helps in root cause analysis by repeatedly asking "Why?" to identify the problem's _________.

• root cause / source

• symptoms

• possible solutions

• team members