FY26 Q1 - Quarterly Quiz June 2025

A shipment with destination location PKUA, got STAT [20] from RKOA (RPX EDC team - Express Distribution Center). Please identify the issue of the shipment!

• The shipment was unable to be forwarded to end destination via commercial flight as the shipment contains suspect-DG substance.
• The shipment should be returned to shipper as it was unable to be handled by local FedEx express team.
• The scan indicates that the shipment is already arranged to be forwarded to end station PKUA.

Customer would like to ship coffee product under HS Code 09011220, around 1 KGS to SWITZERLAND . They confirm to prepare AWB and commecial invoice only. Could FedEx accept and ship the product to end destination?

• Yes
• No

Shipment got Dex 03 on 12 June due to consignee's address was incomplete. The ultimate consignee contact CE hotline on the next day and request to change delivery to their warehouse address. Since consignee is the freight payor, they wonder whether any additional cost would be applied. What is your best suggestion?

• There should be no additional charge. We will forward your request to our Operation and you may monitor the movement through FedEx website.
• We regret that changing delivery address is unable to be proceeded. Consignee should provide complete details of the original address.
• We need to advise that reroute surcharge IDR 187,000 would be applied to the shipment as shipper provided incorrect address.

PT. TANEX MAKMUR PRIMAJAYA send CIPL, SKB PPh pasal 22 import, and Form - E on 06/10 through webform for their inbound which plan to arrive at CGK on 06/15. In order to properly proceed the documents from customer, what must you do?

• Suggest customer to keep the docs on their side. Once shipment arrived, a notification will be sent to consignee and they can submitted the documents to us.
• Updating pre-alert MR through excel online and instruct to reclass the clearance type into C5. Then, forward the related docs to MR and broker [e-mail].
• Forwarded all the documents to [e-mail] for CPE reference once shipment arrived.

PT. ABC as freight payor of a shipment contacted CE hotline to request changing delivery address. Upon checking to AWB details, the shipment was cleared under BC 23 and the original delivery address was at bonded zone area. If you are the call rep, will you support to accomodate customer request?

• Yes
• No
• Ask/check to BC23 CPE/broker to confirm if we can process the request.

AWB 881273431923 - invoice 871559379, customer asked whether they still need to pay the invoice since they received tax invoice cancellation. What would you suggest?

• Suggest customer that as long as the invoice is billed to customer, then customer must pay the invoice before the due date.
• Clarified to customer that as per system, there should be an invoice adjustment. Once customer received the credit note already, then no need to pay the invoice anymore.
• Advised customer to align with her finance team as they should know better.

A shipment was palletized using ply wood. In order to ship with FedEx, is it mandatory for customer to do the fumigation?

• Yes
• No
• Pending the resolution to customer and follow up to FLEX to get the suggestion first.

Customer called to track their company shipment (imagine that you are a call rep). Before we proceed with the shipment information to customer, we should do verification first. How do you simplify the verification as per our SOP?

• Asked caller to verify the shipper's company name and recipient of the shipment to match with all details.
• Verify the country of origin and shipper's company name; as long as it is match with shipper's details, then verification passed.
• Verify caller's name and caller's company name to see if caller is match with one of shipper or consignee.

Customer would like to ship 1 package equiptment, weight 58 KGS dimension 50x50x50 CM to Fiji - Labasa (city name). However, upon checking on the rating CED, the system said no service available. Please identify what makes this no service to destination!

• The destination city - Labasa is not served by FedEx.
• FedEx do not serve for shipping to destination country Fiji.
• The weight is exceed than the service limit in destination country.

If shipment is classified under DG class 9, when you do the rating, what is the special handling you need to select?

• IDG (Inaccessible DG)
• Battery
• ADG (Accessible DG)