CSS: Chapter 2 and 3 Knowledge Checks

Quiz
•
Professional Development
•
Professional Development
•
Easy
Laney Marshall
Used 1+ times
FREE Resource
29 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following does not describe a product feature?
Price
Flavor
Texture
Color
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a valid reason for you, as an employee, not to escort a customer to the location of a product that they've asked to see?
The location is on the other side of the store, so it would be a long walk for you.
You're not sure exactly where the product is located.
You're working with another customer and can't leave your area.
The customer doesn't seem likely to buy the product, and is just browsing in the store.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What's the best way to respond when a customer asks a question about a product and you don't know the answer?
Admit that you don't know the answer and take the customer to a coworker or supervisor who can help.
Give your best-guess answer and let the customer figure it out from there.
Suggest that the customer consider an alternate product that you are more familiar with, so you can better answer the customer's questions.
Look for information on the product's packaging or on relevant signs.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The type of mindset that best helps you grow and learn as an employee is called:
A. A fixed mindset
B. A growth mindset
C. A product mindset
D. A retail mindset
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The type of mindset that limits your ability to grow and learn as an employee is called:
A. A fixed mindset
B. A growth mindset
C. A product mindset
D. A retail mindset
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A good way to help a customer form a good impression about you even before you interact with them is to:
Be sure to always look busy.
Call out to the customer to get their attention.
Use non-verbal communication, such as having confident posture, smiling and making eye contact.
Approach the customer as soon as you see them, anywhere in the store.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following describes a type of question that cannot reasonably be answered with “yes” or “no”?
A. A leading question
B. An open question
C. An open-ended question
D. A closed-ended question
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