1. What is the main purpose of using indirect questions in formal emails?

• To make the email longer

• To avoid giving information

• To sound more polite and respectful
  

• To make it more confusing for the recipient

2. Which of the following is an example of an indirect question?

• "What time does the office open?"

• "Tell me the office hours."

• "Do you mind telling me what time the office opens?"

• "What are the office hours?"

Why should you avoid saying “Can you tell me what is this?” in an enquiry email?

• It is too formal

• It is grammatically incorrect

• It is too long
  

• It uses passive voice

4. 4.What is NOT a recommended tip for writing a good enquiry email?

• Use emojis to sound friendly
  

• Be clear and concise
  

• Use linkers like “Furthermore”
  

• Maintain a professional tone

5. 5.What are the main purposes of writing an email of enquiry?

• The main purposes of writing an email of enquiry are to gather information, clarify doubts, request quotes, establish communication, and express interest.
• To share social updates
• To complain about a service
• To send personal greetings

6.What is the recommended structure for an email of enquiry?

• The recommended structure for an email of enquiry includes a subject line, greeting, introduction, enquiry statement, relevant details, closing statement, and contact information.
• A greeting, a detailed report, and a signature.
• An introduction followed by a list of attachments.
• A subject line and a closing statement only.

7.How should questions be presented in the body of an enquiry email?

• Present questions only at the end of the email.
• Present questions clearly, using bullet points or numbers for clarity.
• Use complex jargon to confuse the reader.
• Ask questions in a long paragraph without breaks.

8. 8.What are some useful formal phrases to expect a response in an enquiry email?

9. (select more than 1 answer)

• I look forward to your prompt reply.

• I am expecting a reply.

• Please ignore this message.
• I hope to hear from you soon.

9.What tone should be used in enquiry email?

• A vague and ambiguous tone.
• A polite and professional tone.
• A casual and informal tone.
• A sarcastic and dismissive tone.

10. 10.What should you avoid including in a formal enquiry email?

11. (Select 2 answers)

• Informal language and irrelevant information.
• Detailed explanations of unrelated topics.
• Formal greeting and necessary explanation.