Handling VIP guest

What does VIP stand for?

• Verified Important Person

• Very Important Person

• Visitor In Priority

• Valuable Internal Personnel

Who are considered VVIP guests?

• First-time guests

• Anyone requesting late checkout

• Celebrities, CEOs, and political leaders

• Room attendants

What is the primary goal of the VIP handling procedure?

• Increase check-in time

• Provide exclusive service and attention

• Avoid staff interaction

• Reduce cleaning efforts

VIP 1 refers to:

• Gold members

• Repeater guests

• Owners

• First-time guests

VIP 3 guests are usually:

• Platinum members

• Walk-ins

• Staff

• Room attendants

VIP arrival information should be noted at all of the following locations EXCEPT:

• Housekeeping whiteboard

• Kitchen pantry

• Operator’s desk

• In-room dining desk

What should staff offer VIP guests upon check-in?

• Gift basket only

• Room tour and in-room check-in

• Discount coupons

• Discount coupons

Who is responsible for verifying and releasing a VIP room for check-in?

• Concierge

• Laundry Supervisor

• Executive Housekeeper or Director of Housekeeping

• Bell Desk

Which one is placed in a VIP4 arrival ?

• dental kit

• shaving kit

• Prayer mat

• Flower vase

Courtesy calls to VIP guests must be made:

• After checkout

• Within 24 hours of arrival

• Only if there's a complaint

• Never