PHHM 4223 Chapter 5-6

Which is NOT the primary purpose of records management in pharmacy workflow?        

 

• Ensures adherence to legal and regulatory requirements

• Help track patient medication history and preventing errors

• Aids in monitoring stock levels, expiration dates, and usage patterns

• Promote faster patient service and monitor patient satisfaction

What is the best way to arrange tasks in a busy pharmacy setting?

• Handle tasks in the order they are received

• Focus on tasks that are easiest to complete first

• Prioritize based on urgency and patient needs

• Complete administrative tasks first

Which of the following is an example of a physical impediment in workflow management? 

• Lack of skilled staff

• Poorly designed workspace

• Outdated software

• Insufficient funding

The following is INCORRECT about drug storage requirements.

• Humidity levels in drug storage areas should be controlled to prevent product degradation.

• Temperature monitoring devices should be used in drug storage areas to ensure compliance with storage requirements.

• Expired drugs can still be stored with active stock as long as they are labelled as expired.

• Medications requiring freezing should not be refrozen if accidentally thawed.

Select TRUE statement on 5M+1E framework.

• Tracking of customer wait times is an example of a "Measurement" issue in pharmacy workflow.

• Unclear procedures of using the KCIS system is a potential root cause under the "Machine" category.

• Material category in the fishbone diagram addresses issues related to workspace layout.

• Inventory mismanagement in a pharmacy falls under Method category.

What is the primary purpose of maintaining patient confidentiality in pharmacy practice?

• To protect the reputation of the pharmacy staff

• To ensure patient safety and privacy

• To comply with marketing practices

• To avoid workplace conflicts

Select FALSE statement.

• All pharmacy professionals is ethically obligated to report any breaches of patient safety protocols.

• Pharmacy staff are only responsible for maintaining patient confidentiality within the pharmacy premises.

• Positive workplace communication can improve team dynamics and patient care outcomes.

• Codes of ethics are mandatory standards for professional conduct.

Which of the following describes non-maleficence?

• Acting to prevent harm to the patient

• Promoting the well-being of the patient

• Respecting patient decision

• Ensuring fair distribution of resources

Which communication skill is most crucial for building rapport with patients?

• Active listening

• Multitasking

• Criticism

• Delegation

Which of the following is NOT an ethical principle in pharmacy practice?

• Autonomy

• Justice

• Transparency

• Beneficence