WOW! Q2 2025 Regional Training (D1/D2)

How long must a customer have a Tab on Koodo before they can take advantage of KTC?

• 15 days

• 30 days

• 60 days

• 90+ days

What is the current Connection Fee credit on K2T migrations?

• No CF credit

• 50% CF credit

• 100% CFW

Prepaid to postpaid migrations are subject to a standard credit check?

• True

• False

Customers can use their TELUS Reward points for? (select all that apply)

• Optik TV Video on Demand rentals

• Concert Ticket contests

• Donation to TELUS Future Friendly Foundation

• Stabucks Gift Cards

Koodo customers with multiple lines qualify for TELUS Family discount?

• True

• False

How much photo/video storage is included with DCC?

• None

• 10 GB

• 20 GB

• Unlimited

Which Device Care option(s) cover lost or stolen devices?

• None

• DCC

• DC Byod

• Both

What is the name of the system where you validate a customer is EPP eligible?

• Partners Portal

• e.Verification System (eVS)

• BNN (Business News Notifier)

• telus.com

In Partners what account type do you select when activating an EPP customer?

• Corporate - Employee

• Corporate - Official

• Consumer - Regular

• Consumer - Corporate

You are able to use the same code when activating multi-lines on EPP?

• True

• False