Anti Fraud & Compliance Test
Quiz
•
Professional Development
•
Professional Development
•
Practice Problem
•
Easy
Hikmah J R
Used 7+ times
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20 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berikut ini tahapan yg dilakukan saat proses Replacement SIM Card, KECUALI?
Validasi Identitas
Create IH CRR & Approver
Validasi Pemadanan data
Meminta invoice pembelian Paket/Device
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Replace Lost Prepaid, data registrasi NIK & KK tidak sesuai, Apa yg harus Kamu lakukan?
Tidak dapat di proses
Membawa Surat Kuasa bermaterei 10rb
Membantu pelanggan dgn mengintip data di sistem
Memproses Replacement Lost via COMET
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Data berikut yg harus dilampirkan utk Replacement Lost dgn data registrasi NIK KK OK , KECUALI?
Merk & type HP
Surat Pernyataan Beda Data Registrasi
Foto KTP & foto selfie
Box IMEI/MyXL or Axisnet
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Upgrade eSIM bisa diproses via COMET by CRR
True
False
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Kategori validasi yg harus dilakukan untuk mengecek data pelanggan dan bersifat Mandatory adalah?
Validasi User, Validasi Telko dan Validasi Get Contact
Validasi Identitas & Pemadanan Data
Validasi Identitas
Validasi Pemadanan Data
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Bagaimanakah cara memastikan bahwa KTP yg diberikan oleh pelanggan adalah KTP asli?
Wajah sama dengan e-KTP
6 digit di dalam NIK ada tanggal lahir pelanggan
Interview pelanggan OK
semua jawaban benar
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berikut ini adalah persyaratan utk Deaktivasi nomor Prioritas, KECUALI?
Melunasi semua tagihan (Billed & Unbilled)
Mengisi data dan Foto Selfie + KTP
Fisik SIM Card ada
Harus datang ke XLCenter Offline
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