Communication Skills Quiz

Which channel of communication includes interviews, conversations, and meetings?

• Written

• Visual

• Oral

• Electronic

Letters, memos, reports, and questionnaires fall under which communication type?

• Oral

• Visual

• Written

• Electronic

Charts, body language, graphs, and videos are examples of:

• Oral

• Visual

• Written

• Electronic

Teleconferencing, email, voicemail fall under which type of communication?

• Oral

• Visual

• Written

• Electronic

Which of the following is essential for effective communication?

• Loud speaking

• Clear thinking

• Using jargon

• Long sentences

For effective oral communication, one should strive for:

• Fast speech

• Clear speech

• Complex vocabulary

• Repetitive phrases

For effective written communication, one should strive for:

• Lengthy paragraphs

• Clear & concise writing

• Informal language

• Multiple fonts

What is the formal name for a 'Memo'?

• Letter

• Report

• Memorandum

• Email

What is the purpose of a memorandum?

• Informal chat

• Internal communication within an organization

• External marketing

• Personal notes

What is the first part of a memorandum, typically at the top of the page?

• Subject line

• Body

• Heading

• Signature