Hotel Front Office Quiz

What is the primary responsibility of the Front Office in a hotel?

• Providing direct services to guests

• Preparing food and beverages

• Managing kitchen staff

• Cleaning guest rooms

Which of the following is NOT a function of the Front Office?

• Managing room reservations

• Addressing guest complaints

• Handling guest check-in

• Cooking meals

What section of the Front Office is responsible for handling guest check-ins and check-outs?

• Cashier

• Bell Desk

• Reception or Front Desk

• Concierge

Which technology is primarily used for managing hotel reservations?

• Microsoft Word

• Adobe Photoshop

• Oracle Hospitality OPERA PMS

• Google Sheets

What is the role of a Guest Relation Officer (GRO)?

• To handle financial transactions

• To clean guest rooms

• To assist guests with their needs

• To manage kitchen operations

How does the Front Office impact guest satisfaction?

• By cleaning the hotel premises

• By cooking meals for guests

• By being the first and last point of contact

• By managing the hotel's budget

What is one of the core competencies emphasized in the Indonesian curriculum framework for Front Office education?

• Professionalism and ethical conduct

• Financial accounting

• Advanced cooking techniques

• Interior design

Which of the following is a modern tool used in the Front Office?

• Property Management Systems (PMS)

• Manual reservation books

• Paper guest logs

• Traditional telephones

What is the expected job growth rate for Indonesia's tourism sector in 2023?

• 10.0%

• 7.6%

• 5.0%

• 4.2%

What is the significance of upselling and cross-selling in the Front Office?

• To enhance guest experience and increase revenue

• To manage room cleaning schedules

• To handle guest complaints

• To reduce staff workload