LQA -2025

What does LQA means?

What is the maximum number of points that can be earned in the Guest Connection category?

• 10 points

• 5 points

• 15 points

To earn the highest points in Guest Connection, you must demonstrate the following qualities;

If there is a queue, within how many seconds must the employee acknowledge the guest's presence?

What should an employee do to acknowledge guests if there is a queue?

How long should the registration process take at a city hotel after a guest joins the queue?

• 3 minutes

• 5 minutes

• 10 minutes

What is the total number of standards for Check-In?

What performance qualities are assessed during Check-In, Check-Out, Arrival, Departure, Concierge & Guest Services?

What is the total number of standards for Check- out?

What is the total number of standards for Arrival?