Communication Skills Quiz

Communication skills

• are not as important as technical skills for career success.

• are not necessary in today's competitive job market.

• are ranked by recruiters at the top of qualities they most desire in job seekers.

• cannot be learned; they are innate.

Which of the following statements is most accurate?

• Because today's workers are more geographically dispersed, the need for well-written messages has declined.

• Employers rank oral and written communication skills as less valuable than hard skills such as mathematical computation, computer literacy, and troubleshooting.

• Communication skills are critical to your job placement, performance, career advancement, and organizational success.

• Business letters and interoffice memoranda remain the top forms of business correspondence.

On the job you are more likely to be taken seriously and promoted if you

• look and sound professional.

• frame your degree or certificate and hang it on your office or cubicle wall.

• appear to be busy even when you're not really doing anything.

• attend office parties.

Which of the following statements is most accurate?

• Workers today communicate less than in previous years.

• Technology has not affected how and why we communicate.

• Businesses today generate a wide range of messages in a variety of media.

• Writing is a skill set used only by managers and corporate executives.

Major trends in today's dynamic world of work include increased emphasis on self-directed work groups and virtual teams, heightened global competition, innovative communication technologies, new work environments, and focus on

• creating an entirely online presence.

• promoting from within.

• restructuring and downsizing.

• business ethics.

Which of the following statements about today's business environments is most accurate?

• The number of telecommuting employees is expected to decline in the future.

• All companies assign offices for employees.

• Many employees today no longer need an office; they can work anytime and anywhere.

• Workers today spend more time in offices than workers in the past.

Which of the following statements is correct?

• Ethics is a priority for many businesses.

• Because of economic concerns, American companies are relying on local markets.

• Most companies encourage workers to work independently.

• Today's businesses are expanding their hierarchies to meet the demands of their workers and their competition.

Communication is defined as "the transmission of information and meaning from one individual or group to another." The crucial element of this definition is

• transmission.

• information.

• meaning.

• individual.

Converting ideas into words or gestures to convey meaning is called

• feedback.

• Decoding. Giả mã

• Encoding. Mã hóa

• nonverbal communication.

The communication process begins when the sender

• determines the appropriate communication channel.

• has an idea.

• encodes an idea into a message.

• plans for feedback.