Customer Service Quiz

What is the primary focus of customer service?

• Selling as many products as possible

• Satisfying customers' needs

• Minimizing interaction with clients

• Focusing solely on profit

Which of the following is a component of a customer service environment?

• Advertising budget

• Office decoration

• Delivery systems

• Stockholder meetings

What does RUMBA stand for in performance goals?

• Reliable, Unique, Manageable, Bold, Assertive

• Realistic, Understandable, Measurable, Believable, Attainable

• Resourceful, Upbeat, Marketable, Brave, Accurate

• Reasonable, Useful, Methodical, Balanced, Applicable

Which of the following is an internal customer?

• Call center customer

• HR staff

• Retail client

• Vendor

Which term describes giving decision-making authority to employees?

• Micromanagement

• Empowerment

• Delegation

• Supervision

What is the primary focus of customer service?

• Satisfying customers' needs

• Focusing solely on profit

• Minimizing interaction with clients

• Selling as many products as possible

Which of the following is a component of a customer service environment?

• Advertising budget

• Stockholder meetings

• Delivery systems

• Office decoration

What is the primary focus of customer service?

• Focusing solely on profit

• Minimizing interaction with clients

• Selling as many products as possible

• Satisfying customers' needs

Which term describes giving decision-making authority to employees?

• Empowerment

• Delegation

• Supervision

• Micromanagement

Which term describes giving decision-making authority to employees?

• Empowerment

• Micromanagement

• Delegation

• Supervision