
Agentforce Specialist Set 5
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59 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
1. Which element in the Omni-Channel Flow should be used to connect the flow with the agent?
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
2. The marketing team at Universal Containers is looking for a way personalize emails based on customer behavior, preferences, and purchase history. Why should the team use Agent as the solution?
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
3. Universal Containers (UC) wants to enable its sales team to get insights into product and competitor names mentioned during calls. How should UC meet this requirement?
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
4. What should Universal Containers consider when deploying an Agentforce Service Agent with multiple topics and Agent Actions to production?
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
5. A service agent is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. The service agent needs to review the Knowledge articles about canceling and rebooking the customer flights. Which Agent capability helps the agent accomplish this?
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
6. Based on the user utterance, 'Show me all the customers in New York', which standard Agent action will the planner service use?
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
7. After configuring and saving a Salesforce Agentforce Data Library (regardless of the data source), which components are automatically created and available in Data Cloud?
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