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Agentforce Specialist Set 5

Authored by Von Vibar

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Agentforce Specialist Set 5
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59 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec β€’ 1 pt

1. Which element in the Omni-Channel Flow should be used to connect the flow with the agent?

Route Work Action
Assignment
Decision

2.

MULTIPLE CHOICE QUESTION

30 sec β€’ 1 pt

2. The marketing team at Universal Containers is looking for a way personalize emails based on customer behavior, preferences, and purchase history. Why should the team use Agent as the solution?

To generate relevant content when engaging with each customer
To analyze past campaign performance
To send automated emails to all customers

3.

MULTIPLE CHOICE QUESTION

30 sec β€’ 1 pt

3. Universal Containers (UC) wants to enable its sales team to get insights into product and competitor names mentioned during calls. How should UC meet this requirement?

Enable Einstein Conversation Insights, connect a recording provider, assign permission sets, and customize insights with up to 25 products.
Enable Einstein Conversation Insights, assign permission sets, define recording managers, and customize insights with up to 50 competitor names.
Enable Einstein Conversation Insights, enable sales recording, assign permission sets, and customize insights with up to 50 products.

4.

MULTIPLE CHOICE QUESTION

30 sec β€’ 1 pt

4. What should Universal Containers consider when deploying an Agentforce Service Agent with multiple topics and Agent Actions to production?

Deploy agent components without a test run in staging, relying on production data for reliable results. Sandbox configuration alone ensures seamless production deployment.
Ensure all dependencies are included, Apex classes meet 75% test coverage, and configuration settings are aligned with production. Plan for version management and post-deployment activation.
Deploy flows or Apex after agents, topics, and Agent Actions to avoid deployment failures and potential production agent issues requiring complete redeployment.

5.

MULTIPLE CHOICE QUESTION

30 sec β€’ 1 pt

5. A service agent is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. The service agent needs to review the Knowledge articles about canceling and rebooking the customer flights. Which Agent capability helps the agent accomplish this?

Execute tasks based on available actions, answering questions using information from accessible Knowledge articles.
Invoke a flow which makes a call to external data to create a Knowledge article.
Generate a Knowledge article based off the prompts that the agent enters to create steps to cancel flights.

6.

MULTIPLE CHOICE QUESTION

30 sec β€’ 1 pt

6. Based on the user utterance, 'Show me all the customers in New York', which standard Agent action will the planner service use?

Query Records
Fetch Records
Select Records

7.

MULTIPLE CHOICE QUESTION

30 sec β€’ 1 pt

7. After configuring and saving a Salesforce Agentforce Data Library (regardless of the data source), which components are automatically created and available in Data Cloud?

A data pipeline, an indexing engine, and a query processor
A data connector, an analytics dashboard, and a workflow rule
A data stream, a search index, and a retriever

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