When should you ideally set the expectation with a client that their renewal is coming up?
Renewal Review Quiz

Quiz
•
Other
•
Professional Development
•
Easy
Isis Hernandez
Used 3+ times
FREE Resource
19 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
One week before renewal
The month prior to renewal
Two days before renewal
Right after the renewal payment is processed
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should be confirmed during the Renewal Review?
Only the address
Address, drivers, vehicles, and coverage selections
Only the policy number
Only the vehicle registration
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
True or False: The renewal reminder in LQ Customer Profile appears 30 days in advance of the renewal date.
True
False
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is NOT part of the Renewal Review?
Offering to requote the policy if necessary
Checking for additional discounts the client qualifies for
Reviewing the client’s payment history
Verifying drivers' license statuses
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What language should you use when setting the expectation for a Renewal Review the month before?
“Mr. Customer, your renewal payment is coming soon, and we’ll review your policy when you come in next.”
“Mr. Customer, I see your next payment is your renewal payment. We’ll go over your renewal offer and make sure you are getting the best value.”
“Mr. Customer, please call us when your renewal date arrives.”
“Mr. Customer, I’ll call you when your renewal is up.”
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should you do if the Named Insured is not the one making the payment?
Wait until the Named Insured comes in to handle the renewal.
Process the payment without a review.
Inform the payer that the Named Insured should come in or call for a Renewal Review.
Automatically process the renewal without further steps.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When reviewing the client’s vehicles during the Renewal Review, what should you confirm?
Only the vehicle make and model
That the vehicles are currently covered, and whether any modifications exist (e.g., lift kits, custom equipment)
Whether the vehicle is eligible for a lower premium
The vehicle's insurance history with other companies
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