Round 1 - Issue Type Masters Challenge: Warm-Up

A client contacts support confused about the margin requirements for a specific trading instrument, EUR/USD. They want to know how much margin is needed to open a trade. Which issue type should be selected?

• 1.1 - General Forex Trading
• 1.2 - Contract Specifications & Trading Conditions
• 3.1 - Payment General Question
• 4.3 - MT Platform Inquiries

A client is interested in opening a corporate account with Exness and inquires about the requirements and process. Which issue type is correct?

• 2.1 - Regulation & Legal Queries
• 2.3 - Other About Company
• 9.1 - Change Client Personal Information
• 3.1 - Payment General Question

A client is having trouble logging in to their Personal Area on the Exness website. They have tried multiple times with the correct credentials but are still unable to access their account. What issue type is most appropriate?

• 4.5 - Website & PA Inquiry
• 4.6 - Website & PA Issues
• 4.3 - MT Platform Inquiries
• 9.8 - Personal Area/Trading Account Take Over

A client is complaining about delays in the execution of their trades, resulting in financial losses. Which issue type should be used?

• 5.3 - Order Not Sent by Client Complaint
• 5.10 - Trading Platform Cases Complaint
• 5.2 - Execution Complaint
• 4.4 - MT Platform Issues

A Premier client wants to know how to use their Dragonpass benefit. Which issue type is relevant?

• 7.3 - Premier Campaigns
• 7.2 - Premier Benefits
• 7.1 - Premier Membership
• 7.4 - Premier Callback

A client reports that they can no longer access their Personal Area and suspects their account has been hacked. Which issue type should be used?

• 9.10 - Other About Account and Security
• 9.8 - Personal Area/Trading Account Take Over
• 9.2 - Change Client Security Type
• 9.3 - Fake Brand

A user is having trouble placing orders from the chart on the Exness Trade App. Which issue type applies?

• 10.8 - Charting Functionality
• 10.9 - Order Management
• 10.4 - Trading Inquiry
• 10.6 - App Loading/Connection

A trader is experiencing a blank screen when trying to access the Exness Web Terminal. Which issue type is most appropriate?

• 12.2 - Charting Functionality
• 12.1 - Terminal Loading/Connection
• 12.3 - Order Placement and Management
• 12.5 - Other Issues

A trader is having issues with redeeming their Exness Dollars. Which issue type is appropriate?

• 13.1 - EXD General Information
• 13.3 - EXD Technical Issues
• 13.4 - EXD Spending
• 13.5 - EXD Others

A client is asked to provide a bank statement for verification purposes. Which issue type is most appropriate?

• 16.1 - Bank Card Copy Request
• 13.2 - Bank Statement Request

• 16.3 - Economic Profile
• 16.4 - EPS/Local PS Verification