Office Etiquette & Discipline Quiz

What is a fundamental aspect of office etiquette in the Income Tax Department?

• Casual dressing

• Regular breaks

• Punctuality

• Personal phone use

What rule governs conduct of central government employees?

• CCS (Leave) Rules

• CCS (Conduct) Rules

• GPF Rules

• RTI Rules

Which document outlines the procedures for file management?

• Income Tax Act

• Manual of Office Procedure

• CCS Rules

• Vigilance Manual

What is the correct way to use mobile phones at work?

• Loud ringtones are allowed

• Personal calls anytime

• Silent or vibrate mode

• Use speakerphone for calls

Which of the following should be avoided as misconduct?

• Polite communication

• Obedience to superiors

• Misuse of authority

• File maintenance

How should confidential information be handled?

• Share freely with staff

• Disclose to family only

• Strictly protected and not shared

• Post on internal notice board

What is an appropriate response if a senior gives oral instructions?

• Follow blindly

• Ignore and ask again later

• Request written confirmation

• Ask a colleague for help

Which behavior is encouraged while dealing with taxpayers?

• Impatience

• Rude tone

• Professionalism and courtesy

• Argumentative replies

Which system should be used for taxpayer support?

• WhatsApp

• Facebook

• Official email and portal

• Personal calls

Who is responsible for maintaining discipline in the department?

• Clerks

• Disciplinary Authority

• Public

• Outsiders